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How 911 Restoration Maintains Customer Satisfaction During Renovations

Published by Allegra on November 24, 2021 in category: Uncategorized

customer satisfaction during restorationAfter a fire or water damage, it’s not easy to think straight. As a homeowner, you’re likely to be stressed, worried, and overwhelmed worried how will you ever cope with the situation emotionally, mentally, and financially? At this point, there may be tons of questions in your mind but no clear answers. This is when you should call us.

At 911 Restoration of Toledo, we work with every homeowner like family. We aim to offer you the best and fast service for home renovation in Toledo with complete satisfaction and zero stress. Read on to learn about the many ways we help maintain customer satisfaction during renovations.

Arrival in Less Than 45 Minutes

Watching your home burn down or be damaged by floods is heart-wrenching; after all, it is your biggest investment. We know at this time, you need immediate relief and assurance that your home will be restored to its livable state. Therefore, we make sure that we arrive promptly and well-equipped so that you are completely stress-free and satisfied that your property is in qualified hands.

Address All Queries and Worries

Our home restoration experts understand that you’re confused at this stage and need answers to experience peace of mind. Therefore, our team makes sure to address all your queries and worries so that you are mentally relieved and confident that everything will go back to normal.

In fact, for your satisfaction, our experts help you see the silver lining after the fire or water damage incident. It is the best opportunity for you to take a fresh start and remodel your home. All this gives you the hope and strength that you need to deal with the situation with a smile. We work with you to discuss ideas on renovating your home and give a fresh and new vibe.

Quality Assistance at Every Step of the Renovation Process

To ensure complete customer satisfaction, our techs first perform a full and free visual inspection of the damaged property. We assess the extent of damages, root cause, and the best ways to restore and renovate your home. Our professionals at 911 Restoration of Toledo sit with you to create a customized renovation action plan based on our assessment. We include the best strategies suitable for your situation needed to restore your home to its pre-damaged state.

Our IICRC certified team uses commercial-grade equipment to restore your home. From deep cleaning to removal of damaged items, sanitization, soot, water or smoke removal, mold remediation, repairs, replacements, and painting jobs, we assist you with every step of the way. We keep you updated and informed for your satisfaction. We make sure that your home is spotlessly clean and renovated just like it was before.

Insurance Consultation

One of the biggest challenges that homeowners face after water and fire damage is the huge out-of-pocket expense. Repairs around the house and renovation of the roofing, bathroom, and kitchen can put a big dent in your pocket. For this reason, many homeowners often delay the restoration process.

However, with us, you don’t have to worry about that. To ensure customer satisfaction, we help you with insurance filing too. Our experts can provide you with free insurance consultation and assistance. From calculating damages and cost of repairs and renovation work to paperwork filing, we assist you with them all. Our goal is to get you the compensation you deserve so that you can cope with costly renovation charges without incurring a huge out-of-pocket expense.

We Go Above and Beyond to Serve You

Where many restoration companies only focus on water damage, we go above and beyond to serve you. Our process starts with water mitigation strategies. This ensures that you don’t incur further damage due to the presence of water inside your home. From curtailing water to removing all your valuables, we mitigate further costly damages.

Next, we focus on complete water damage removal and cleaning. But we don’t stop here. To ensure your complete satisfaction, we also inspect your home for mold presence. This is because where there is water, there is a likelihood of mold growth. Mold can grow within 24 to 72 hours of water damage.

It is crucial to address mold infestation promptly because the presence of mold in your home can pose serious health problems for you and your family. Mold can lower indoor air quality and cause respiratory issues like breathing difficulty, nasal problems, and asthma.

Therefore, our team inspects your home for mold infestation, and if we find mold, we get it tested in the lab to understand the type of mold growth and take adequate measures accordingly. We make sure your home is completely mold-free.

So, whether you need assistance with home restoration after water or fire damage or want mold remediation services, give us a call. Reach out to our team, and we’ll come to your assistance right away. We will provide you with step-by-step assistance with complete customer satisfaction. Give us a chance to help you. You will be delighted with our customer service and quality of work, just like our growing list of satisfied customers in and across Toledo.

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Call us today with any questions or concerns! (567) 318-1777
6930 Dorr Street, Toledo, OH 43615, USA
*Property Owners Only. Restrictions Apply